This series started off when I discovered that inside a tenant-centric hierarchy of needs tenants need to feel safe before their belongingness needs were addressed. Click HERE to see that post. That led me to send out a tenant survey to find out how they felt.
I went through the process of learning how to prepare a simple online survey. You can follow my tutorial and see the survey results by clicking HERE.
Now that the results are in, I’ve learned that my residents feel:
– They’re getting good value for their rent
– Safe inside our gated complex, but
– Somewhat unsafe in the neighborhood
It looks like we haven’t fully satisfied their need for safety and according to Maslow’s rule, I shouldn’t attempt to address their more advanced needs. Neighborhood safety is still an issue.
Coming to terms with survey results
This is such a disappointment! Especially since I put a lot of effort into trying to improve neighborhood safety. It’s also disappointing because I was planning to build a small deck to give the complex a front porch-like sitting area.
My front yard catalyst project was supposed to be a cool spot that my residents would enjoy – and that would put more eyes on the street and further improve safety. I really wanted to do something remarkable. However, based on the results, they aren’t likely to hang out in an area were they aren’t fully comfortable. In fact, creating a nice but unused space would backfire on me; just like an empty restaurant on a Friday night.
After a couple of days in denial, I’m ready to adjust my reality.
My new plan is to continue working on neighborhood safety, install a pea gravel bed as a place holder for the deck, and finish the planting according to our landscape plan. This way I can continue to stoke the neighborhood’s revitalization without wasting money.
What do you think? Are you willing to hear what your tenants think?
Maybe if there are some ugly buildings, you can shame those landlords somehow:
We have one landlord that’s not on board yet. Time to apply a little pressure to get them to upgrade their tenant mix.